Very occasionally staff and students receive errors when using the system,
or perhaps it is not obvious how to do something.
The list below gives answers to questions received in recent years but please
contact the Library if you require assistance or have any questions.
Some users are experiencing iintermittent issues with Cite it!. Sometimes, instead of showing you a pop-up window to select the Reading List (and section) or add to your ‘Collection’, it simply takes you to your Lists.
This issue is under investigation but try the following actions which usually help:
Change to a different Browser
Delete Cite it! from your Browser and reinstall it https://libguides.stir.ac.uk/rl/citeit
If the link to an online resource does not work, please use the Report a broken link option. This will alert the Library to check and resolve the problem.
Q: I am trying to use the Rollover option but the previous lists for my module don't appear.
A: Use the Search option and select All Lists. If you do not find the correct list or are not able to roll it over, please contact the Library and give the module code of the new and previous module. See more details.
Q: I’m getting an error message when trying to log in to the list in Canvas, what can I do?
A: Accessing the reading list system via Canvas does not require a password although some staff occasionally see a login box. The solution is to clear your browser cache or to shift to a different browser.
Once you’ve cleared your browsing history, restart the browser and try to access the resource again. The link below will show you how to clear browsing history on all major browsers. We recommend that you choose the option to delete all cached data and that you select all items except for passwords. https://www.computerhope.com/issues/ch000510.htm
Q: I don’t seem to have access to my list?
A: Due to changes in module co-ordinator, teaching teams or module code, you might not immediately be able to work on your list. Please let the Library know and we will update your account to enable access.
Q: How do I find my reading list when the link gives an "Illegal empty institution or tool name error"?
A: This error occurs if you are using the web address from the top of the browser page instead of a reading list "shareable link". Here are some alternative ways to find your list:
Q: Why does Cite it! not work for me?
A: Some users are experiencing intermittent issues with Cite it!. Sometimes, instead of showing you a pop-up window to select the Reading List (and section) or add to your ‘Collection’, it simply takes you to your Lists.
This issue is under investigation but try the following actions which usually help:
Change to a different Browser
Delete Cite it! from your Browser and reinstall it https://libguides.stir.ac.uk/rl/citeit