We hope it doesn't come to this but...
If you are not happy with some aspect of our service, we encourage you to speak to a member of staff in the first instance. Our staff are empowered to make decisions themselves in many situations and may well be able to resolve your issue. If you prefer, you can also use any of our contact channels to discuss an issue.
The fastest way to get support is through Unidesk self service portal, via live chat (on the portal), or by email: askIT@stir.ac.uk (IT) or library@stir.ac.uk (Library).
If a complaint cannot be resolved at first point of contact, it will be escalated to the relevant manager / staff member within 24 hours.
The complainant should expect a response within 48 hours.
And if we cannot resolve your complaint to your satisfaction...
If you have already complained directly to us and not received what you think is a satisfactory response, you can use the University's Official Complaints process to make a complaint against us.