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Customer Service
As part of University of Stirling, Information Services is guided by the University’s strategic values of excellence, openness and ambition. We are committed to supporting these values in our approach to customer service.
Our customer charter
Our customer service commitment – we will:
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Treat you with respect, courtesy and fairness, embracing and valuing diversity
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Provide a pleasant and welcoming environment in which to study and learn
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Provide access to and publicise the Library and IT services and resources you need for your work or study
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Support you to access the resources and services you need when you need them
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Respond to your enquiries, requests, complaints and other contact in a timely manner
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Keep your personal data secure in accordance with Data Protection legislation
To help us achieve this, we ask you to:
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Treat our staff and fellow users with respect, politeness and consideration
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Treat all library and IT resources, property and equipment with care and respect
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Carry your student/staff/visitor card with you whenever you visit the Library and not lending it to anyone else
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Never share your university login/password with anyone, and always be mindful of your safety online
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Understand and abide by Library and IT regulations or policies
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Give us feedback so that we can improve our service to you, especially if something is not right, please let us know
