Your opinion matters. We welcome and encourage you to let us know how we can improve your library and IT experience at Stirling. Please tell us what you think we are doing well and where you feel we need to improve. With your valuable input, we can continue to provide the best possible service for you. 
Every February in the lead up to Valentines Day, we run 'Love letters to the Library'.
You can pick up some note paper to tell us what you love about the Library and the wider service. You can also write us a break up letter if you are not feeling the love. Pop your letters into the sealed box and we very much enjoy reading through them every year.
Here are some of the recent comments we've received:
We had many responses about our staff;
We also had a lot of positive comments about the library and it’s services. Here are just a few of them;
“You guys are great! I travel here from Glasgow every day to this sanctuary!”
"The energy and environment in the library is wonderful, especially in the wee hours. It feels like the poeple who work here genuinely care! Happy Valentines Day"
"Happy Valentines day ! I just wanted to say that for studying, I absoloutely love the library! When I am here, I can just study, as opposed to the other study areas around campus where I find it more difficult to stay focused. I think that it's brilliant that the library is open until midnight during the week as well. Thank you for this. It's a brilliant study space! It's been really helpful.”
“Happy valentines Babes! So much help”
“I love the library keep doing what your doing!”
“Happy Valentines day. The library has been my escape zone. Especially thanks to the free books - thanks Diana” I think this student managed to pick up one of our Free Books for the Blind date with a book campaign.
“Y'all are just so cool”
We only had 3 letters with a warning if we don't pull up our socks they may break up with us, one was about Wi-Fi, the person didn't put their name, but we would have liked to contact them to see if we could help as it may not have been our Wi-Fi but an issue on their device.
Another was about a selfish student who was making business calls from the silent level of the library. Without being told about this, we wouldn't know, we are always available to tell our users if they need to be quiet, we are librarians off course (shhhhh).
We also received a request to change the Jigsaw as we have had Starry night by Van Gogh out for some time. We are going to leave it out now and then put out another when we have a free table. We can still see many people sitting down trying to get this jigsaw finished.
When using our library discovery system, LibrarySearch, if you spot issues you can immediately report this via ‘Report a Problem’.
Simply click on the ‘Report a Problem’ icon that appears in the bottom right hand corner of every page in LibrarySearch:
You can report a broken link, search issue or inappropriate terms.
Every so often we add a link to a very short survey to our responses to your enquiries. In the survey we ask how satisfied you were with the response given (on a scale) and if you would like to leave any comments. We aim to achieve a 95% satisfaction rate on satisfaction with enquiries.
Another major feedback event for us is the annual Christmas Wish Tree in the Library.
Loved by staff and students alike, this is your opportunity to feedback on our services, staff, anything to do with our Library community. Often messages are in the spirit of the season and quite uplifting in nature with students wishing each other luck in exams, wishing for their own success, sending kind messages to others.
Here are some reminders of the Christmas Wish Trees of Yore
Broken link in your reading list?
If there are any difficulties accessing a resource on your reading list, let the Library know and we will check and resolve it as soon as possible.
Click the title of the resource in your reading list, select the ‘Mark as broken’ link and add a comment to describe the problem:
