A PDF version of this guidance on Registration incomplete error is also available.
A number of students are unable to access Westlaw and are presented with a Registration incomplete error message.
This error is likely to happen if your Westlaw account has been inactive for a length of time as Westlaw deactivate inactive accounts.
If you receive the ‘Registration incomplete’ or similar message you can request that your account is reactivated as follows:
Connect to Thomson Reuters Online Product Support
Complete the support form.
Nature of Query = Using Online Services
Query type = Cannot access subscribed content
Enter your name and other details
First name
Surname
Organisation name = University of Stirling
Address = University of Stirling
Town = Stirling
Postal code = FK9 4LA (or just put Stirling)
Country = United Kingdom
Your Email Address = your university email address
Telephone number = n/a
Account number = University of Stirling
Invoice number = n/a
Product name = Westlaw UK, Practical Law and Westlaw Books (this may appear as you type, if not, you can just type Westlaw).
Query Subject = Reactivate Westlaw Account
Query Details = I am currently enrolled at the University of Stirling and require access to Westlaw content. My University ID and user name = Add your own username and Student ID number here.
Tick the box to confirm “I’m not a robot” and click Submit.
If you do not get a response from Thomson Reuters (Westlaw) within 2-3 days, please contact library@stir.ac.uk and let us know when you submitted your form.
If you see the 'Sign in using OnePass' login when you are connecting to Westlaw:
Students and staff at University of Stirling do not require a 'registration key' to access Westlaw .
If you are asked for a registration key:
