Company Information: Capital IQ Troubleshooting

If your CIQ password has expired, or if you did not activate it within 24 hours of receiving your activation email, please send an email to: S&P Capital IQ Client Services <support.ciq@spglobal.com> to request that your password be renewed.

Don't forget to check your email and your spam/junk email folders frequently for a reply from Capital IQ. For security reasons, CIQ passwords must be activated within 24 hours.

If you have downloaded the Capital IQ Excel Plugin and it is not showing in your Excel ribbon, try checking the following options:

Excel COM Add-ins

1. In Excel click File > Options > Add-ins
2. From the Manage drop-down list select COM Add-ins and click Go
   
    
3. Make sure the S&P Capital IQ Excel Plug-in option is ticked and click OK.
   

No COM Add-in for Capital IQ

If you have followed the steps above and do not see Capital IQ in the Excel Add-ins:

1. Close all instances of Excel and Word.
2. Launch Plug-in Manager (From the windows search type plug-in manager and select S*P Capital IQ Office Plug-in Manager)
   
    
3. In the configuration tab make sure that Excel is ticked and click apply.

Excel is already checked in Plug-in Manager

If you have followed the steps above and find that the Excel Plug-in is already ticked (or if you are unable to find the Plug-in Manager) try the following steps: 

1. In Excel click File > Options > Add-ins.
2. From the Manage drop-down list select Disabled items and click Go.
3. Find addin.ciqaddin.connect and click Enable.