If you use Microsoft Word 2016 on a Mac you will need to create your in-text citations using RefWorks Citation Manager instead of Write-N-Cite (which is not compatible with Word 2016 on a Mac). RefWorks Citation Manager is specifically designed for the New Version of RefWorks.
For earlier versions of Word you may still use RefWorks legacy version with Write-N-Cite - for further details see https://proquest.libguides.com/newrefworks/format
To create an account for new RefWorks
Once you activate your account (you'll receive an email with a link to complete the registration process), you’ll get access immediately and can get started managing your documents.
Further guidance on how to use the new RefWorks is available at:
RCM freezing/not adding new citations?
This sometimes happens if you have you moved sections of text around in your document i.e. cut a section which included citations inserted using RefWorks Citation Manager and pasted it elsewhere. If this is the case the document can get corrupted and you may need to remove the RefWorks coding in your document and reinsert your references by following the steps below.
1. Select all text via the "select all" text command.
2. Right click and select "remove content control". That will in effect remove all the content control boxes in the document and convert all citations to be just plain text. This needs to be done to cleanse the document of corrupt RCM code.
3. Remove the bibliography to avoid confusion.
4. Once this has been done go back and re-cite them all again. The in text citations will still be in the text so they should act as a guideline for you and hopefully make the process less time consuming.
RefWorks is investigating this problem and trying to improve the RCM add-in so that it does not happen in future.
From the Insert tab click Add-ins and select the Store.
From the Office Add-ins Store search for RefWorks and select RefWorks Citation Manager and click Add.
Before you can log in and start using RefWorks Citation Manager you will need to have an account for New RefWorks (see separate instructions).
Log in to RefWorks Citation Manager using your email address and your New RefWorks password.
The RefWorks Citation Manager will appear on your screen once you have logged in. The All references list from your New RefWorks account will appear.