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Induction Information: Home

Help and information for university staff on the Induction week and the various online processes that students are undertaking

Welcome to Welcome Week 2019



hi, this guide is for university staff and is intended to give you a summary of the processes and procedures that new students have to undertake to get themselves registered with the university at the start of their course.  While this information is targetted mainly at the September UG intake, the basic principles apply all the year around.

Induction A-Z

A-Z Induction        
             Induction A-Z
        (staff only)

Resources to help you help students

Canvas Opening Dates

What is Canvas?

Canvas is the online home for your module materials

Canvas modules will be available to returning and new students* from Friday 21 August (unless the opening date has been changed by the module co-ordinators in Faculties).

*New students will not get access until after they have completed enrolment.  Students will be uploaded into Canvas 4 times a day during the whole academic year

Official Freshers 2020 Facebook


Guide to Induction - presentation for staff

2020 Induction Information Session


The stream is located here and you will need to view it in Teams

Open this card in Microsoft Teams


Microsoft Stream

View this video on Microsoft Stream.


Student Services Hub

Support teams

Email: (UG), (PG)
Study Abroad (exchange) enquiries:
International Office:
Tel: x7044 (UG), x6655 (PG), x6681 (Int)
Room: Cottrell 4B49

Accommodation Services,
Email (UG):
Tel (UG): x7064
Email (PG):
Tel (PG): x7066
Room: Willow Court
Accommodation web page

Student Administration
contact via SS Hub (see above)

Fees / payments
Tuition fee enquiries: via SS Hub (see above)
Payments: Income Office
Tel: x7123

Immigration Team
VISAs, police registration 

via SS Hub  (see above)

Module Registration
enquiries to SS Hub (see above)

Library and IT
Information Centre, Library
Account discovery, Wi-Fi, any IT/library
Location: Library level 2 (entry level)

UniDesk Self-Service Portal

Student Support Services
disability, dyslexia or other support needs and any aspect of student funding or money issues
enquiries to SS Hub (see above)

Student Union
Freshers week events

Student Learning Services
Any aspect of student learning  and studying
Enquiries via SS Hub (see above)

STEER Student Peer Support
Request a buddy/mentor in your first year
enquiries to Student Union


Welcome Desk


General help and information
Saturday - Sunday of Welcome weekend (11am - 4pm)
help available in Welcome lounge, Atrium

Stirling Essentials

Stirling Essentials is a new Canvas module available to all students.

It provides a summary of the key information students need to be a successful student and links to more in-depth help and support.  Students have been made aware of the module through a link on the pre-enrolment portal, Welcome web and email.



ID card pickup

Autumn 2020 -  no ID card pickup event:

all ID cards will be posted out to the students once they have completed enrolment.



An ID card is produced for all students who have completed online enrolment and uploaded a photograph via the Portal. 

2020 - This year, all student ID card printing and distribution will be outsourced to an external supplier. Therefore, students will be posted their student ID cards directly and will not be required to collect these on campus. Production and dispatch of student ID cards will be triggered when a student has fully completed all the online enrolment steps.
The Student Services Hub can handle any enquiries:

ID CHECKS - In light of the restrictions currently in place due to COVID-19, students will not be required to attend a face to face ID check event this year. Overseas students will be required to upload their passport and visa but will not be asked to attend a face to face event. We will keep the requirements around student ID checking under review in order to ensure that the various obligations the University has in relation to this continue to be managed effectively.

How to access Faculty Office staff

Faculty Office opening times and/or contact details

[Yesterday 17:26] Trish Davey {IS}

Faculty Office opening/contact details

Faculty Office opening times/contacts for start semester

Information Centre team; Student Welcome & Orientation Group

I've had the following information from Faculties about the availability of their Faculty Office teams:

Faculty of Arts & Humanities / Faculty of Health Sciences & Sport

First weekend

Drop in sessions ONLINE as follows:

First week

Staff from both Faculties will be based in the Pathfoot Front Office [Reception]

Stirling Management School

Testing having staff in 3B45 on Monday/Tuesday to see if there is demand for f2f. 

UG email box monitored

Also - we are currently in the process of also setting up virtual sessions that students can join the admin team to ask questions etc. if they would prefer to speak to someone face to face.  Details will be circulated to students via our Canvas Induction page and programme pages.

Faculty of Natural Sciences

Support team working from home for now.  Notices on office doors to ask students to contact admin staff via Teams or email.  Notices also direct to technicians with advice on when and where the technicians can be contacted.  Subject to review.

Faculty of Social Sciences

No staff on site as yet.  Please direct students to relevant email address for their programme -see list below.

They are also in the process of setting up weekly drop in sessions for students. They should look out on Canvas for programme specific details.

FoSS Programmes Email Addresses

Undergraduate Programmes:

Education ITE –

Sociology, Social Policy & Criminology –

Social Work –


Access studies –

Taught Postgraduate Programmes:

Social Work –

Applied Professional Studies –

Housing studies –

Dementia studies –



Professional Education –

Applied Social Research/MSc Criminology –

Who can help with what?

The enrolment process involves various steps the student has to undertake.  This box should hopefully help you direct students to the correct support service to help them.

For Autumn Semester many departments do not have access to their phone lines (best to get the student to use email

Common Queries                                    Team to support

Discovering IT account                                      

Uploading passport & visa                                           ext. 6022

(only International students from outside EU) 

Uploading a photo for student ID card                             ext. 6022

Completing module registration        

Completing online enrolment                                      ext. 6022

Collecting ID card                                                        ext. 6022 

Accessing Canvas                                              

Faculties should have no need to add students to Canvas manually.

If a student is having difficulty with the enrolment process, staff can use the “Student Status Screen" on the Portal to identify where the issue is, and then contact the relevant team for help and further guidance.

Requesting to change degree:

Postgraduate students – refer to Graduate Admissions, by emailing

Undergraduate students – before enrolment – refer to Admissions, by emailing

Undergraduate students – after enrolment – refer to the Advisor of Studies for the programme the student wants to change to, if the request is approved the Advisor contacts Student Programmes.

A change of degree will most likely result in a change of modules so please note the deadlines below.

Change of module deadlines

Students can change their module selections via the Portal, up to two weeks into teaching and the deadlines are:

Autumn modules:          5.00pm, Monday 28 September 2020 UG Students 5.00pm, Monday 26 October 2020 PGT students


Spring modules: 

UG:  1 February

PGT:  15 February

Beyond these dates the student will have missed too much teaching to be reasonably expected to catch up, and no further changes are permitted.

Page creator:

This guide was prepared by Trish Davey, Information Services on behalf of the Student Welcome & Orientation Group.

If you spot any mistakes or have a suggestion for useful additional content, please email me: