hi, this guide is for university staff and is intended to give you a summary of the processes and procedures that new students have to undertake to get themselves registered with the university at the start of their course. While this information is targetted mainly at the September UG intake, the basic principles apply all the year around.
Stirling Essentials is a new Canvas module available to all students.
It provides a summary of the key information students need to be a successful student and links to more in-depth help and support. Students have been made aware of the module through a link on the pre-enrolment portal, Welcome web and email.
Students must take valid ID with them:
Resident of the UK or EU the list of acceptable forms of ID are as follows
International students will be required to show their passport and visa.
The enrolment process involves various steps the student has to undertake. This box should hopefully help you direct students to the correct support service to help them.
Common Queries Team to support
Discovering IT account firstname.lastname@example.org ext. 7250
Uploading passport & visa email@example.com ext. 6022
(only International students from outside EU)
Uploading a photo for student ID card firstname.lastname@example.org ext. 6022
Completing module registration email@example.com ext. 6685
Completing online enrolment firstname.lastname@example.org ext. 6022
Collecting ID card email@example.com ext. 6022
Accessing Canvas firstname.lastname@example.org ext. 7250
Faculties should have no need to add students to Canvas manually.
If a student is having difficulty with the enrolment process, staff can use the “Student Status Screen" on the Portal to identify where the issue is, and then contact the relevant team for help and further guidance.
Requesting to change degree:
Postgraduate students – refer to Graduate Admissions, by emailing email@example.com
Undergraduate students – before enrolment – refer to Admissions, by emailing firstname.lastname@example.org
A change of degree will most likely result in a change of modules so please note the deadlines below.
Change of module deadlines
Students can change their module selections via the Portal, up to two weeks into teaching and the deadlines are:
Autumn modules: 5.00pm, Monday 23 September 2019
Spring modules: 5.00pm, Monday 27 January 2020
Beyond these dates the student will have missed too much teaching to be reasonably expected to catch up, and no further changes are permitted.
2019 Induction Information Session
TUESDAY 27TH AUGUST, 9.30, LT A4
Email: email@example.com (UG), firstname.lastname@example.org (PG)
Study Abroad (exchange) enquiries: email@example.com
International Office: firstname.lastname@example.org
Tel: x7044 (UG), x6655 (PG), x6681 (Int)
Room: Cottrell 4B49
contact via SS Hub (see above)
Fees / payments
Tuition fee enquiries: via SS Hub (see above)
Payments: Income Office
VISAs, police registration
via SS Hub (see above)
enquiries to SS Hub (see above)
Library and IT
Information Centre, Library
Account discovery, Wi-Fi, any IT/library
Location: Library level 2 (entry level)
Student Support Services
disability, dyslexia or other support needs and any aspect of student funding or money issues
enquiries to SS Hub (see above)
Student Learning Services
Any aspect of student learning and studying
Enquiries via SS Hub (see above)
STEER Student Peer Support
Request a buddy/mentor in your first year
enquiries to Student Union
This guide was prepared by Trish Davey, Information Services on behalf of the Student Induction Forum.
If you spot any mistakes or have a suggestion for useful additional content, please email me: email@example.com