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Induction Information: Home

Help and information for university staff on the Induction week and the various online processes that students are undertaking

Welcome to Welcome Week 2019



hi, this guide is for university staff and is intended to give you a summary of the processes and procedures that new students have to undertake to get themselves registered with the university at the start of their course.  While this information is targetted mainly at the September UG intake, the basic principles apply all the year around.

Induction A-Z

A-Z Induction        
             Induction A-Z
        (staff only)

Resources to help you help students

Canvas Opening Dates

What is Canvas?

Canvas is the online home for your module materials

Canvas modules will be available to returning and new students* from Mon 2 September 2019 (unless the opening date has been changed by the module co-ordinators in Faculties).

*New students will not get access until after they have their ID cards.  Students will be uploaded into Canvas 4 times a day during the whole academic year

Welcome Desk


General help and information
Sat - Thurs of the first week
Lochside Marquee

Stirling Essentials

Stirling Essentials is a new Canvas module available to all students.

It provides a summary of the key information students need to be a successful student and links to more in-depth help and support.  Students have been made aware of the module through a link on the pre-enrolment portal, Welcome web and email.

Stirling Essentials homepage



ID card pickup

  • Monday 2nd September to Friday 6th September Cottrell 2B41 and 2B43 (times in link below)

ID card pickup web page

  • Saturday 7th September: no ID cards being issued

  • Sunday 8th September - ID card pickup event
    Pathfoot Dining Hall, 10-4

  • Monday 9th September - ID card pickup event
    Pathfoot Dining Hall, 9.30-4:30
  • Tuesday 10th September - Friday 13th September
    Cottrell 2B41 and 2B43 (times in link below)

    ID card pickup web page



Students must take valid ID with them:
Resident of the UK or EU the list of acceptable forms of ID are as follows

  • passport
  • drivers License
  • National ID Card (EU Nationals)

International students will be required to show their passport and visa.

Who can help with what?

The enrolment process involves various steps the student has to undertake.  This box should hopefully help you direct students to the correct support service to help them.


Common Queries                                    Team to support

Discovering IT account                                      ext. 7250

Uploading passport & visa                                           ext. 6022

(only International students from outside EU) 

Uploading a photo for student ID card                             ext. 6022

Completing module registration        ext. 6685

Completing online enrolment                                      ext. 6022

Collecting ID card                                                        ext. 6022 

Accessing Canvas                                              ext. 7250

Faculties should have no need to add students to Canvas manually.

If a student is having difficulty with the enrolment process, staff can use the “Student Status Screen" on the Portal to identify where the issue is, and then contact the relevant team for help and further guidance.

Requesting to change degree:

Postgraduate students – refer to Graduate Admissions, by emailing

Undergraduate students – before enrolment – refer to Admissions, by emailing

Undergraduate students – after enrolment – refer to the Advisor of Studies for the programme the student wants to change to, if the request is approved the Advisor contacts Student Programmes.

A change of degree will most likely result in a change of modules so please note the deadlines below.

Change of module deadlines

Students can change their module selections via the Portal, up to two weeks into teaching and the deadlines are:

Autumn modules:          5.00pm, Monday 23 September 2019

Spring modules:            5.00pm, Monday 27 January 2020

Beyond these dates the student will have missed too much teaching to be reasonably expected to catch up, and no further changes are permitted.

Official Freshers 2019 Facebook


freshers facebook 2019

Guide to Induction - presentation for staff

2019 Induction Information Session


Recording of the session is available here

Support teams

Email: (UG), (PG)
Study Abroad (exchange) enquiries:
International Office:
Tel: x7044 (UG), x6655 (PG), x6681 (Int)
Room: Cottrell 4B49

Accommodation Services,
Email (UG):
Tel (UG): x7064
Email (PG):
Tel (PG): x7066
Room: Willow Court
Accommodation web page

Student Administration
contact via SS Hub (see above)

Fees / payments
Tuition fee enquiries: via SS Hub (see above)
Payments: Income Office
Tel: x7123

Immigration Team
VISAs, police registration 

via SS Hub  (see above)

Module Registration
enquiries to SS Hub (see above)

Library and IT
Information Centre, Library
Account discovery, Wi-Fi, any IT/library
Tel: x7250
Location: Library level 2 (entry level)

UniDesk Self-Service Portal

Student Support Services
disability, dyslexia or other support needs and any aspect of student funding or money issues
enquiries to SS Hub (see above)

Student Union
Freshers week events

Student Learning Services
Any aspect of student learning  and studying
Enquiries via SS Hub (see above)

STEER Student Peer Support
Request a buddy/mentor in your first year
enquiries to Student Union


Student Services Hub

Page creator:

This guide was prepared by Trish Davey, Information Services on behalf of the Student Induction Forum.

If you spot any mistakes or have a suggestion for useful additional content, please email me: