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Induction Information: Home

Help and information for university staff on the Induction week and the various online processes that students are undertaking

Welcome to Welcome Week 2021



hi, this guide is for university staff and is intended to give you a summary of the processes and procedures that new students have to undertake to get themselves registered with the university at the start of their course.  While this information is targetted mainly at the September UG intake, the basic principles apply all the year around.

Induction A-Z

A-Z Induction        
             Induction A-Z
        (staff only)

Resources to help you help students

Canvas Opening Dates

Canvas opening dates 2021

UG - 6th September
PGT - 20th September

*New students will not get access until after they have completed enrolment.  Students will be uploaded into Canvas 4 times a day during the whole academic year at 5am, 9am, 1pm and 5pm

Official Freshers 2020-21 Facebook


Guide to Induction - presentation for staff

2021 Induction Information Session

Recording on Stream

smiling students

Student Services Hub

Support teams

Email: (UG), (PG)
Study Abroad (exchange) enquiries:
International Office:
Tel: x7044 (UG), x6655 (PG), x6681 (Int)
Room: Cottrell 4B49

Accommodation Services,
Email (UG):
Tel (UG): x7064
Email (PG):
Tel (PG): x7066
Room: Willow Court
Accommodation web page

Student Administration
contact via SS Hub (see above)

Fees / payments
Tuition fee enquiries: via SS Hub (see above)
Payments: Income Office
Tel: x7123

Immigration Team
VISAs, police registration 

via SS Hub  (see above)

Module Registration
enquiries to SS Hub (see above)

Library and IT
Information Centre, Library
Account discovery, Wi-Fi, any IT/library
Location: Library level 2 (entry level)

UniDesk Self-Service Portal

Student Support Services
disability, dyslexia or other support needs and any aspect of student funding or money issues
enquiries to SS Hub (see above)

Student Union
Freshers week events

Student Learning Services
Any aspect of student learning  and studying
Enquiries via SS Hub (see above)

STEER Student Peer Support
Request a buddy/mentor in your first year
enquiries to Student Union


Welcome Desk

picture of staff at the Welcome desk

General help and information
Saturday - Wednesday of Welcome week
find us in Welcome Marquee, outside near Union


ID cards

Autumn 2021 -  no ID card pickup event:

All ID cards will be posted out to students once they have completed enrolment. 

All students with a UK address will receive a 
printed card in the post. 

Cards are sent to the term time address 
- for students in Accommodation, their uni address will be added to 
their record after they've moved in.  If they've enrolled well in advance, they will get their cards to their home address before they move to the University.

university appDIGITAL ID CARD
Available on the University of Stirling app (for staff and students).  Can gain access to library with digital ID.


Stirling Essentials

Stirling Essentials is a Canvas module available to all students (and staff).  These Canvas sites are public so applicants can also see them.

Stirling Essentials UG

Stirling Essentials PG


How to access Faculty Office staff

Faculty Office opening times and/or contact details


I've had the following information from Faculties about the availability of their Faculty Office teams:

Faculty of Arts & Humanities

Communications Media and Culture

UG –

PG -  

History, Heritage and Politics

UG –

PG -  

Law and Philosophy

UG and PG –

Literature and Languages

UG –

PG -

Faculty of Health Sciences & Sport

Nursing and Paramedic  -

Sport UG and

Health Sciences

Stirling Management School

Please direct enquiries to the following mailboxes and/or Canvas modules

UG email box monitored


Where appropriate, staff will then invite students to the office to resolve any matters requiring more details discussion

Faculty of Natural Sciences


Biological & Environmental


Computing Science

Faculty of Social Sciences

FoSS Programmes Email Addresses

Undergraduate Programmes:

Education ITE –

Sociology, Social Policy & Criminology –

Social Work –


Access studies –

Taught Postgraduate Programmes:

Social Work –

Applied Professional Studies –

Housing studies –

Dementia studies –



Professional Education –

Applied Social Research/MSc Criminology –

Who can help with what?

The enrolment process involves various steps the student has to undertake.  This box should hopefully help you direct students to the correct support service to help them.

For Autumn Semester many departments do not have access to their phone lines (best to get the student to use email

Common Queries                                    Team to support

Discovering IT account                                      

Uploading passport & visa                                           ext. 6022

(only International students from outside EU) 

Uploading a photo for student ID card                             ext. 6022

Completing module registration        

Completing online enrolment                                      ext. 6022

Collecting ID card                                                        ext. 6022 

Accessing Canvas                                              

Faculties should have no need to add students to Canvas manually.

If a student is having difficulty with the enrolment process, staff can use the “Student Status Screen" on the Portal to identify where the issue is, and then contact the relevant team for help and further guidance.

Requesting to change degree:

Postgraduate students – refer to Graduate Admissions, by emailing

Undergraduate students – before enrolment – refer to Admissions, by emailing

Undergraduate students – after enrolment – refer to the Advisor of Studies for the programme the student wants to change to, if the request is approved the Advisor contacts Student Programmes.



Page creator:

This guide was prepared by Trish Davey, Information Services on behalf of the Student Welcome & Orientation Group.

If you spot any mistakes or have a suggestion for useful additional content, please email me: