hi, this guide is for university staff and is intended to give you a summary of the processes and procedures that new students have to undertake to get themselves registered with the university at the start of their course. While this information is targetted mainly at the September UG intake, the basic principles apply all the year around.
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Canvas opening dates 2022
UG - 5th September
PGT - 19th September
*New students will not get access until after they have completed enrolment. Students will be uploaded into Canvas 4 times a day during the whole academic year at 5am, 9am, 1pm and 5pm
Admissions
Applications
Email: admissions@stir.ac.uk (UG), graduate.admissions@stir.ac.uk (PG)
Study Abroad (exchange) enquiries: study-abroad@stir.ac.uk
International Office: international@stir.ac.uk
Accommodation
Accommodation Services, (Correct as of 25/8)
Email (UG): accommodation@stir.ac.uk
Tel (UG): x7060
Email (PG): pgfamilyaccommodation@stir.ac.uk
Tel (PG): x7060
Room: Willow Court
Accommodation web page
Student Journey team (Formerly known as Enrolment)
Student Administration
contact via SS Hub (see above) enrolment@stir.ac.uk
Fees / payments
Tuition fee enquiries: via SS Hub (see above)
Payments: Income Office
email: income.office@stir.ac.uk
Tel: x7123
Immigration Team
VISAs, police registration
via SS Hub (see above)
Module Registration
enquiries to SS Hub (see above)
Library and IT
Information Centre, Library
Account discovery, Wi-Fi, any IT/library
Email: infocentre@stir.ac.uk
Tel: No phone access but students can get us on LiveChat
Location: Library level 2 (entry level)
Student Support Services
disability, dyslexia or other support needs and any aspect of student funding or money issues
enquiries to SS Hub (see above)
Student Union
Freshers week events
Email: theunion@stir.ac.uk
http://www.stirlingstudentsunion.com/
Student Learning Services
Any aspect of student learning and studying
Enquiries via SS Hub (see above)
STEER Student Peer Support
Request a buddy/mentor in your first year
enquiries to Student Union
All ID cards will be posted out to students once they have completed enrolment.
All students with a UK address will receive a
printed card in the post.
Cards are sent to the term time address
- for students in Accommodation, their uni address will be added to
their record after they've moved in. If they've enrolled well in advance, they will get their cards to their home address before they move to the University.
DIGITAL ID CARD
Available on the University of Stirling app (for staff and students). Can gain access to library with digital ID.
Stirling Essentials is a Canvas module available to all students (and staff). These Canvas sites are public so applicants can also see them.
I've had the following information from Faculties about the availability of their Faculty Office teams:
Faculty of Arts & Humanities
Communications Media and Culture (correct as of 28/8)
UG – communications.media@stir.ac.uk
PG - FAH-CMCPG@stir.ac.uk
History, Heritage and Politics (Correct as of 23/8)
UG – historyandpolitics@stir.ac.uk
PG - fah-hhppg@stir.ac.uk
Law and Philosophy (Correct as of 23/8)
UG and PG – lawandphilosophy@stir.ac.uk
Literature and Languages
UG – literatureandlanguages@stir.ac.uk
Faculty of Health Sciences & Sport
Nursing and Paramedic - fhss.ug@stir.ac.uk (Correct as of 24/8/22)
Sport UG and PGT – fhss.sport@stir.ac.uk
Health Sciences PGT – fhss.pg.cpd.team@stir.ac.uk
Faculty office open for F2F enquiries 9-5 Mon-Friday in Pathfoot E26
Stirling Management School
Please direct enquiries to the following mailboxes and/or Canvas modules (correct as of 23/8)
UG email box monitored SMSUG@stir.ac.uk
PGT mailbox - SMSPGT@stir.ac.uk
UG and TPG offices are open for face to face enquires from Monday – Friday, 9am – 5pm.
Faculty of Natural Sciences
Aquaculture - aquaculture@stir.ac.uk
Biological & Environmental Science - sbes@stir.ac.uk
Psychology - psych-enquiries@stir.ac.uk (correct as of 23/8)
Computing Science - csm-office@cs.stir.ac.uk and F2F enquiries in 3A91 (Correct as of 24/8)
Faculty of Social Sciences
FoSS Programmes Email Addresses
Undergraduate Programmes:
Education ITE – ite@stir.ac.uk
Sociology, Social Policy & Criminology – SSPC@stir.ac.uk
Social Work – socialwork@stir.ac.uk
TQFE – tqfe@stir.ac.uk
Access studies – accessprogramme@stir.ac.uk
Taught Postgraduate Programmes:
Social Work – socialwork@stir.ac.uk
Applied Professional Studies – cpdsocialwork@stir.ac.uk
Housing studies – housingstudies@stir.ac.uk
Dementia studies – demppg@stir.ac.uk
TESOL – tesol@stir.ac.uk
TQFE – tqfe@stir.ac.uk
Professional Education – profeduc@stir.ac.uk
Applied Social Research/MSc Criminology – appliedsocialresearch@stir.ac.uk
The enrolment process involves various steps the student has to undertake. This box should hopefully help you direct students to the correct support service to help them.
For Autumn Semester many departments do not have access to their phone lines (best to get the student to use email
Common Queries Team to support
Discovering IT account infocentre@stir.ac.uk LiveChat or in person in Library
Uploading passport & visa ask@stir.ac.uk ext. 6022 Or LiveChat
(only International students from outside EU)
Uploading a photo for student ID card ask@stir.ac.uk ext. 6022 Or LiveChat
Completing module registration studentprogrammes@stir.ac.uk
Completing online enrolment ask@stir.ac.uk ext. 6022 Or LiveChat
Collecting ID card ask@stir.ac.uk ext. 6022 Or LiveChat
Accessing Canvas infocentre@stir.ac.uk
Faculties should have no need to add students to Canvas manually.
If a student is having difficulty with the enrolment process, staff can use the “Student Status Screen" on the Portal to identify where the issue is, and then contact the relevant team for help and further guidance.
Requesting to change degree:
Postgraduate students – refer to Graduate Admissions, by emailing graduate.admission@stir.ac.uk
Undergraduate students – before enrolment – refer to Admissions, by emailing admisions@stir.ac.uk
Undergraduate students – after enrolment – refer to the Advisor of Studies for the programme the student wants to change to, if the request is approved the Advisor contacts Student Programmes.
This guide was prepared by Trish Davey, Information Services on behalf of the Student Welcome & Orientation Group.
If you spot any mistakes or have a suggestion for useful additional content, please email me: p.a.davey@stir.ac.uk
