Currently WNC is incompatible with Word 2016 on most Macs. An alternative way to cite references in your Word document is to use One Line Cite. See instructions below.
Some glitches are caused by an occasional conflict between RefWorks and IE9. Problems include not being able to edit a reference or your bibliography won't update.
The stale request error appears if you try to enter a user name & password, or Login from my Institution. At Stirling, we use the Login Code as follows:
If the RefWorks tab does not appear in Word the most common fix is to download a more recent version of Java. Similarly you need to update Java on your Mac if the WNC toolbar is missing. See the Check Computer Updates document below.
On staff computers in the University Java is available from 'Run Advertised Programmes' and is called 'Sun Java'.
The following documents contain hints from the RefWorks Support Team that might help with any problems.